Client Service Charter

This Charter expresses our ongoing commitment to providing you with quality service.

It outlines the standard of service you can expect from officers of the Australian Fisheries Management Authority (AFMA).

If you believe this standard is not being met please comment on our performance – see ‘How to make a Complaint section’.

Your feedback enables us to continually improve our service and shape our communications to better meet your needs.

Our service commitments accord with the Australian Public Service Values and Code of Conduct and we report annually on our performance against this Charter in our Annual Performance Statement in the Annual Report.

Scope

This Charter is for all of AFMA’s clients. This includes anyone we provide a service to or who works with us in delivering results, as well as the general public.

This Charter applies to all of AFMA’s fisheries administration and corporate services including our licensing function. Our compliance, surveillance and enforcement activities are outside the scope of this charter.