How to provide feedback

We value all feedback. If you would like to provide feedback on the service you receive, we encourage you to:

ATTN: FEEDBACK

Executive Secretary

Australian Fisheries Management Authority
Telephone: (02) 6225 5555

Fax: (02) 6225 5300

Email: feedback@afma.gov.au

 

How to make a complaint

We value all feedback. If you are not satisfied with the service you receive or the behaviour of our staff, we encourage you to:

  • Step 1: Tell the employee with whom you are dealing the nature of your dissatisfaction or concern.
  • Step 2: If you are not satisfied with their response, you may ask to contact the staff member’s supervisor with a view to resolving your concerns immediately.
  • Step 3: If you are still not satisfied or would like to provide suggestions or comments, please contact:

 

ATTN: COMPLAINTS

Executive Secretary

Australian Fisheries Management Authority
Telephone: (02) 6225 5555

Fax: (02) 6225 5300

Email: complaints@afma.gov.au

 

NOTE: There is no financial charge for making a complaint. All complaints will be dealt with confidentially, impartially and effectively. Where appropriate, complaints will be fully investigated and in doing so we will use our best endeavours to preserve the confidentiality of all information collected as well as the confidentiality of all parties concerned in the process.

 

In addressing your concerns we will:

  • acknowledge receipt of your complaint in writing within five business days
  • where appropriate, ensure that a full, impartial, and timely investigation of your complaint is undertaken by someone who has not previously been involved in the matter
  • within 20 business days of receipt of your formal complaint, provide you with a full and detailed explanation of how and why any decision was made or a response indicating where the investigation is up to and the expected time for completion.