Client Service Charter

Review and evaluation of the Client Service Charter

We will review this Charter regularly to ensure that it remains relevant and have it independently reviewed by an external agency at least every three years. We will review our standards and evaluate our services against the standards we have set in this Service Charter and report on these in our Annual Report.

What you can do if you believe we are not meeting our Service Standards

If you are not satisfied with the service you received or the behaviour of our staff, you should:

- in the first instance, contact the staff member with whom you have been dealing; or

- request to speak to the staff member's supervisor in person or by phone with a view to resolving your concerns immediately.

If you are still not satisfied or would like to provide feedback, please submit your concerns in writing to:

General Manager
Strategy and Planning
Australian Fisheries Management Authority
PO Box 7051
Canberra BC
CANBERRA ACT 2610
Telephone: (02) 6225 5319
E-mail: info@afma.gov.au

If you are not satisfied with how we have handled any complaint that you have made, please contact:

Commonwealth Ombudsman
Office of the Commonwealth Ombudsman
GPO Box 442
CANBERRA CITY ACT 2601
Telephone: (02) 6276 0111

If you have a concern about a fisheries management decision there are avenues available to you under the Fisheries Management Act 1991, as outlined in the section entitled YOUR RIGHTS. We can provide you with further information on these processes on request.

You may ask a friend or relative, a Member of Parliament, legal representative or a welfare or community group to assist you with a complaint or ask them to make a complaint on your behalf.

Page last updated 21 November, 2006