Client Service Charter

Addressing your concerns

In addressing your concerns we will:

acknowledge receipt of your complaint in writing within five working days;
ensure that a full, impartial, and timely investigation of your complaint is undertaken by someone who has not previously been involved in the matter;
provide adequate protection for information collected during the formal complaint process to preserve the confidentiality of all parties concerned in the process; and
within 20 working days of receipt of your formal complaint, provide you with a full and detailed explanation of how and why any decision was made.

Mr Peter Witheridge
Australian Fisheries Management Authority
Telephone: (02) 6225 5319
Fax: (02) 6225 5445
email: info@afma.gov.au

Page last updated 7 October, 2008