Client Service Charter

Our Client Service Charter informs stakeholders and clients of the standards of service they can expect in their dealings with us. The Client Service Charter process provides an avenue for clients to comment on our performance and means to address concerns if they believe we are not meeting our service standards.

• Who is this Client Service Charter for?
• About AFMA
• What does AFMA do
• Our service standards
• Your responsibilities
• Your rights
• Review and evaluation of the Client Service Charter
• What you can do if you believe we are not meeting our service standards
• Addressing your concerns
• Contact details

For a hard copy of our Client Service Charter please email us at info@afma.gov.au or call AFMA Direct on 1300 723.621.

Page last updated 15 July, 2005