Client Service Charter
Our Client Service Charter informs stakeholders and clients of the standards of service they can expect in their dealings with us. The Client Service Charter process provides an avenue for clients to comment on our performance and a means to address concerns if they believe we are not meeting our service standards.
- Who is this Client Service Charter for?
- The service you can expect from us
- Your rights
- Your responsibilities
- How to make a complaint
- Compliments and feedback
- Review of AFMA decisions
A PDF format of our Client Service Charter (88kb) is available.
For a hard copy of our Client Service Charter please email us at info@afma.gov.au or call AFMA Direct on 1300 723 621.
Hot Topics
- Zone D gillnet closure to further protect Australian Sea Lions
- Continuation of Measures to Protect Dolphins in the Gillnet Sector of the SESSF
- Levies still due while disallowance motion considered
- Re-assessment of export approval for the Western Trawl Fisheries
- Comment invited on draft Torres Strait Finfish Fishery Strategic Assessment
- Submissions received on the draft Northern Prawn Fishery Management Plan 2012
Latest News
- Keep your VMS switched on
- Rebuilding plan for Southern Bluefin Tuna
- Seabird management plans
- Changes in the Gillnet, Hook and Trap Sector of the Southern and Eastern Scalefish and Shark Fishery to Protect Dolphins
- Expect to be inspected
- AFMA and Anindilyakwa Sea Rangers
- Domestic Compliance and Enforcement Program
- Draft Shark Plan 2
- Changes in the Gillnet, Hook and Trap Sector of the Southern and Eastern Scalefish and Shark Fishery
- Longlining TAC set for Macquarie Island Toothfish Fishery
