• Research
  • AFMA Research Committee
  • Advice to researchers
  • Calls for research
  • Research timetable
  • Research reports
  • Our research program
    • Commonwealth Fisheries Research Advisory Body (COMFRAB)
• Publications and forms
  • Fisheries publications
  • Education and research
  • Corporate
    • Annual Operational Plan
    • Client Service Charter
    • Cost Recovery Impact Statement 2010
    • Corporate Plan
    • External Reporting
    • Freedom of Information
    • Human Resource Policy and Plans
    • ICT Strategic Plan
• Teachers and students
  • About fishing methods and devices
    • Trawl
    • Seines
    • Gillnets
    • Longlines
    • Droplines
    • Squid jig
    • Dredges
    • Traps
    • Bycatch Reduction Devices (BRDs)
    • Turtle Excluder Devices (TEDs)
    • Seal Excluder Devices (SEDs)
    • How a vessel monitoring system works
  • For fun
  • Glossary of terms
• Image library
  • Fishing techniques
    • Scallop Dredge
    • Squid Jigging
    • Squid jig lights
    • Longline fishing for tuna and billfish
    • Trawling
    • Trawling
    • Trawl catch
    • Line setting on longliner
    • Trawler streaming its gear
    • Prawn trawler
    • Dropline hooks
  • Fish species
    • John dory
    • Tiger prawn
    • Patagonian toothfish
    • Mackerel icefish
    • Yellowfin tuna
    • John Dory
    • Tiger flathead
    • Ocean perch
    • Redfish
    • Scallops
    • Tiger prawns
    • Mixed demersal trawl catch
    • Arrow squid
    • Endeavour prawns
  • Illegal fishing
    • Illegal shark fin catch
    • Apprehension of Lena
    • Aboard the Patrol vessel Oceanic Viking
    • Illegal fishing vessel
    • Illegal vessel is scuttled to become a dive wreck
    • Australian Fisheries Officer at work
  • Environment and sustainability
    • Turtle Excluder Devices
    • Fishbox Excluder Devices
    • Underwater setting chute trial
    • Bait setting machine
    • Tori lines – seabird mitigation device
    • Black browed albatross
    • Green turtle swimming
    • Seals and seabirds on rocks
    • Marine debris
  • Scenic images
    • Leaving at dawn
    • Moored boats
    • Sunset
    • At the wharf, Eden NSW
    • The wharf, Queenscliff, Victoria
    • Sunset aboard a prawn trawler
    • In the Antarctic
  • Research and data
    • Comparing prawns
    • Measuring a teenage prawn
    • Filling out a logbook
    • Researchers check composition of trawl catch
    • Research demonstration
    • Measuring mahi mahi
    • Measuring a fish
    • Attaching a transponder
• Links

Client Service Charter

Our Client Service Charter informs stakeholders and clients of the standards of service they can expect in their dealings with us. The Client Service Charter process provides an avenue for clients to comment on our performance and a means to address concerns if they believe we are not meeting our service standards.

• Who is this Client Service Charter for?
• The service you can expect from us
• Your rights
• Your responsibilities
• How to make a complaint
• Compliments and feedback
• Review of AFMA decisions

A PDF format of our Client Service Charter (PDF, 88kb) is available.

For a hard copy of our Client Service Charter please email us at info@afma.gov.au or call AFMA Direct on 1300 723 621.

Go Fish Quota Board